4 ms·
most of any job is listening to people. doesnt matter if you are a president or a janitor. people want things but they dont know exactly how or why, most of all
by doubloon 3y ago
most of any job is listening to people. doesnt matter if you are a president or a janitor. people want things but they dont know exactly how or why, most of all they just want to feel that you have listened to them about their problem. and then done your best to help them.
- waynesonfire 3y agoyes, i need to feel heard. thanks for the specs and see you at tomorrows standup!
- bruce511 3y agoThis 100%. We've discovered, especially in small customers, it's worth finding out if the payer, and user, are the same person. In some places the new house is being built for folk who are happy with the old house. And if the users don't want to change they can sabotage the project away. It's worth finding out, before any money is spent, just how devoted to thd project the owner is. As in, if push comes to shove, who gets fired, the architect or the monther-in-law?
- jq-r 3y agoWhile this sounds nice in a vacuum, I don't think that the reality for many people over here. Its usually: "our product needs X, get it done". You can listen to that manager for hours or days, use your psychiatrist hat to extract more useful info, renegotiate requrements etc, but that doesn't save you from probably weeks or months of just hard work. I would understand if one is a contact person for some account. And then you listen to your client as best you can, write up a doc/ticket/whatever for someone else to deal with that. A janitor who listens most of the time isn't really a good janitor so this is much less universal than it sounds.