Problem is when businesses people want statistics and insights. Unstructured data allows not filling in some data but then data might be required to make analys

Problem is when businesses people want statistics and insights. Unstructured data allows not filling in some data but then data might be required to make analysis. Agent taking free form notes might skip parts that are required for other means than job at hand and agent will optimize for work he thinks is important, some general statistics don’t bother him. Problem is that user on the ground sometimes has to be forced into a scheme of bigger picture of processes. On the other hand too much data is also being marked as required by business - where ad hoc note would do. I see this with our customers where they ask us to implement bunch of fields as “must be filled in” just to start complaining that it takes too long to fill all required in - I did not make all of it mandatory on my own it was their business analysis.