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They only review the initial experience with the product. If a car has an engine that explodes in a few years, or an electronic device loses updates in a year
by riehwvfbk 3y ago
They only review the initial experience with the product. If a car has an engine that explodes in a few years, or an electronic device loses updates in a year from purchase and turns into a brick - CR will not capture this.
- supportengineer 3y agoThat's not exactly accurate. Have you seen the pages and pages of red and black circles? They track the reliability of vehicles over time (5-10 years) broken down by problem area (transmission, electrical, etc). That's where the real value is.
- themaninthedark 3y agoWhat do you mean? I have been a member for a number of years and they ask me either yearly or semi-yearly if I still own the product, if I would still recommend it and about any new major purchases. Products I have been asked about more than once: Heat Pumps Cars TVs
- riehwvfbk 3y agoHuh, happy to be proved wrong. I guess I had conflated CR with JD Power.