4 ms·

Just make sure any workloads you place on Hetzner are treated as spot instances and outputs are immediately sent off network. The reliability of their systems a

Just make sure any workloads you place on Hetzner are treated as spot instances and outputs are immediately sent off network. The reliability of their systems and customer support is very low. Hetzner is a 5-star or 1-star company. Are you willing to risk your business on the flip of a coin? My own experience [2] was definitely a 1-star. [1] https://www.trustpilot.com/review/hetzner.com https://www.trustpilot.com/review/hetzner.com [2] https://news.ycombinator.com/item?id=39075608 https://news.ycombinator.com/item?id=39075608

tomschwiha 3y ago
I've been with Hetzner for around 10 years and didn't had a single larger incident so far. Support also answered promptly - didn't had the need to request a lot support so far. Running 2-3 servers and a few cloud instances.
gizmo 3y ago
Reliability and customer support are unbelievably good. 99.995% uptime for the past 10 years. Hetzner will happily customize your servers however you like, and at their low prices you can have hot standbys for everything and still save money.
- whizzter 3y ago
  My friend went onto Hetzner for the performance/price, unfortunately the machines drive died within 2 months iirc. Seems like if you're buying on auction you'll get a wiped drive and if you're unlucky it's been written to a lot already, don't remember the specifics but he really wasn't a happy customer afterwards. I think the last sentence you have there is pertient though, maybe don't go for Hetzner unless you can also afford to have a hot-spare (but for the performance/price you probably can compared to any public cloud). In my friends case he was boot-strapping but needed the CPU so he was really penny pinching.
dr_faustus 3y ago
Trustpilot is a scam which encourages bad reviews to force companies to buy their paid plan to “manage” those bad reviews and to feed it good reviews.
- hipadev23 3y ago
  Hetzner is also a fraudulent operation with zero support in my personal experience. But as you can see in this thread alone, any negative feedback is magically silenced. It sucks. Maybe we go back to webhostingtalk?
  - 15457345234 3y ago
    Negative feedback is silenced? Dude the characteristic feature of Hetzner threads on HN is a bunch of people in the comments moaning about having to scan their passport or repeating the 'they just turn your servers off with no warning' line. In fact it's so prevalent and consistent - at least here - that to my eye it looks to me like black PR. Or that they're really good at rooting out internet scumbags and that the internet scumbags are unhappy about it.
    - hipadev23 3y ago
      I run a legitimate non-sleazy business in the US doing mid 7 figures a year. It’s not a “line”, it was the reality of an attempt to do business with Hetzner. I’ve never had any serious issues with other vps, colo, dedicated, or cloud providers in 25 years as an employee of many companies or as a business owner: only Hetzner.
      - 15457345234 3y ago
        > It’s not a “line”, it was the reality I'm not saying it isn't true, I'm just saying that there's no way you can describe criticism of Hetzner being 'silenced' on HN; criticism is literally a defining facet of Hetzner threads.
        hipadev23 3y ago
        Downvotes til grey/flagged = silenced. Which is accurate of nearly every negative comment about Hetzner on HN.

tomschwiha 3y ago

I've been with Hetzner for around 10 years and didn't had a single larger incident so far. Support also answered promptly - didn't had the need to request a lot support so far. Running 2-3 servers and a few cloud instances.

gizmo 3y ago

Reliability and customer support are unbelievably good. 99.995% uptime for the past 10 years. Hetzner will happily customize your servers however you like, and at their low prices you can have hot standbys for everything and still save money.

whizzter 3y ago
My friend went onto Hetzner for the performance/price, unfortunately the machines drive died within 2 months iirc. Seems like if you're buying on auction you'll get a wiped drive and if you're unlucky it's been written to a lot already, don't remember the specifics but he really wasn't a happy customer afterwards. I think the last sentence you have there is pertient though, maybe don't go for Hetzner unless you can also afford to have a hot-spare (but for the performance/price you probably can compared to any public cloud). In my friends case he was boot-strapping but needed the CPU so he was really penny pinching.

dr_faustus 3y ago

Trustpilot is a scam which encourages bad reviews to force companies to buy their paid plan to “manage” those bad reviews and to feed it good reviews.

hipadev23 3y ago
Hetzner is also a fraudulent operation with zero support in my personal experience. But as you can see in this thread alone, any negative feedback is magically silenced. It sucks. Maybe we go back to webhostingtalk?
- 15457345234 3y ago
  Negative feedback is silenced? Dude the characteristic feature of Hetzner threads on HN is a bunch of people in the comments moaning about having to scan their passport or repeating the 'they just turn your servers off with no warning' line. In fact it's so prevalent and consistent - at least here - that to my eye it looks to me like black PR. Or that they're really good at rooting out internet scumbags and that the internet scumbags are unhappy about it.
  - hipadev23 3y ago
    I run a legitimate non-sleazy business in the US doing mid 7 figures a year. It’s not a “line”, it was the reality of an attempt to do business with Hetzner. I’ve never had any serious issues with other vps, colo, dedicated, or cloud providers in 25 years as an employee of many companies or as a business owner: only Hetzner.
    - 15457345234 3y ago
      > It’s not a “line”, it was the reality I'm not saying it isn't true, I'm just saying that there's no way you can describe criticism of Hetzner being 'silenced' on HN; criticism is literally a defining facet of Hetzner threads.
      - hipadev23 3y ago
        Downvotes til grey/flagged = silenced. Which is accurate of nearly every negative comment about Hetzner on HN.