I have noticed that the Panera Bread status tracker used to provide good information, but doesn't anymore. It frequently says an order is done while it is still

I have noticed that the Panera Bread status tracker used to provide good information, but doesn't anymore. It frequently says an order is done while it is still being worked on. Might be a UI/Organization mismatch, as described in this article. Or maybe it's the staff intentionally marking things done early, to game metrics expectations from management.