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Signed up from an Asian country and during signup they asked me to upload a passport copy page. I thought that was weird (I mean no other cloud provider asked

Signed up from an Asian country and during signup they asked me to upload a passport copy page. I thought that was weird (I mean no other cloud provider asked for it but okay). I uploaded anyway because I thought it’s in EU so they at least have better privacy laws so they may end up deleting it later from their systems but I immediately got rejected. Not sure why no reason specified. So now they have my passport copy page without me having an account. Oh well, seems like either they have an overly aggressive spam filter that gets false positives or they don’t really like accepting signups from Asia

lakomen 3y ago
Hetzner is pretty hostile towards foreigners. And don't you dare suggest in their forum that foreign tech is better than German, instaban. Fuck Hetzner
- EVa5I7bHFq9mnYK 3y ago
  What German tech - AMD, Intel or Nvidia?
  - callalex 3y ago
    Please don’t feed the trolls.
- lukan 3y ago
  I can see a possible scenario, in where rather your general attitude might have been the problem.
- Shorel 3y ago
  I'm from South America, got a server with them, no issues so far.
deltaknight 3y ago
I had a similar experience very recently (albeit within Europe). Did you try their manual verification process? It was available to me after two failed automatic attempts, and it basically had me send an email to Hetzner support asking if they needed any more information. I got approved manually the very next morning. Maybe not the most customer-friendly experience, but I figure half an hour of signup weirdness is okay for a solid after-signup service in the long term, especially as that half an hour is likely to deter a decent chunk of fraud.
lofties 3y ago
Had the same experience. Contacted support for manual verification, was online the next day with Hetzner. Machine has been running without interruption for a year now.
EVa5I7bHFq9mnYK 3y ago
Same story from the US. I think they mostly worry that you are trying to avoid paying VAT.

lakomen 3y ago

Hetzner is pretty hostile towards foreigners. And don't you dare suggest in their forum that foreign tech is better than German, instaban. Fuck Hetzner

EVa5I7bHFq9mnYK 3y ago
What German tech - AMD, Intel or Nvidia?
- callalex 3y ago
  Please don’t feed the trolls.
lukan 3y ago
I can see a possible scenario, in where rather your general attitude might have been the problem.
Shorel 3y ago
I'm from South America, got a server with them, no issues so far.

deltaknight 3y ago

I had a similar experience very recently (albeit within Europe). Did you try their manual verification process? It was available to me after two failed automatic attempts, and it basically had me send an email to Hetzner support asking if they needed any more information. I got approved manually the very next morning. Maybe not the most customer-friendly experience, but I figure half an hour of signup weirdness is okay for a solid after-signup service in the long term, especially as that half an hour is likely to deter a decent chunk of fraud.

lofties 3y ago

Had the same experience. Contacted support for manual verification, was online the next day with Hetzner. Machine has been running without interruption for a year now.

EVa5I7bHFq9mnYK 3y ago

Same story from the US. I think they mostly worry that you are trying to avoid paying VAT.