2 ms·
> can they make their customer whole 100% of the time? They do make their customers (i.e., the companies who pay them for access to their users) whole. But the
by pdonis 3y ago
> can they make their customer whole 100% of the time?
They do make their customers (i.e., the companies who pay them for access to their users) whole. But their users (at least the vast majority of them) are not their customers; they don't pay for the service. (It's true, as the article points out, that even paid support at the big platforms is very poor, but that's because the money involved is still not even rounding error compared to the astronomical profits being made from selling access to their users.)
They can't make their users whole, or even a significant fraction of them, without breaking their business model. That's why they don't do it.
- CityOfThrowaway 3y agoThose who have run meaningful amounts of ads in The Platforms will know quite well that they are very frequently defrauded and almost never made whole. There is a fair (but tolerable) amount of click-fraud, etc that you basically factor as a cost of doing busines. I'm quite skeptical of the ad model myself, but I'm relatively sure that "you are not the customer" is not altogether the most salient argument to make in this thread.
- pdonis 3y ago> Those who have run meaningful amounts of ads in The Platforms will know quite well that they are very frequently defrauded and almost never made whole. "Meaningful amounts" to most ad customers is not the same as "meaningful amounts" to the platforms.