I bought a $10 item with $10 shipping on eBay; it was broken. Offered a refund of the product, not the shipping and I'd have to eat shipping. All that for basic

I bought a $10 item with $10 shipping on eBay; it was broken. Offered a refund of the product, not the shipping and I'd have to eat shipping. All that for basically $5. Always get free shipping!