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> It's not like human call center staff has never given anyone wrong information, or cost companies money in fines and lawsuits. If a company representative to
by Wowfunhappy 3y ago
> It's not like human call center staff has never given anyone wrong information, or cost companies money in fines and lawsuits.
If a company representative told me in writing (perhaps via email support) that I could claim a refund retroactively, and that turned out to not be their policy, I would still expect the company to honor what I was told in the email.
Phone calls are difficult more because there is no record of what was said. But if I had a recording of the phone call... I'm not actually sure what I would expect to happen. It's just so socially unusual to record phone calls.
- epcoa 3y ago> It's just so socially unusual to record phone calls. Is it? I can not remember the last time I called some business where I did not get a “this call may be monitored or recorded for quality and training purposes…”. whatever perceived social hangups the company had they got over them and you don’t even need to ask in a 2PC jurisdiction, it’s already taken care of, just record the call.
- araes 3y agoWhich implies most humans calling any form of customer service should probably have a local audio recording, because otherwise you're in a lopsided witness situation. Don't want there to be a recording? That call just happened to not be recorded. Notably, this is getting difficult anyway with how easy it is to manufacture vocal data.