Yes, further, expectations wise.. On the phone with a customer service rep, I might understand a little wishy washy answer, slip of the tongue or slightly inac

Yes, further, expectations wise.. On the phone with a customer service rep, I might understand a little wishy washy answer, slip of the tongue or slightly inaccurate statement. I've never really had a rep lie to me, usually its just I don't knows & them escalation as needed. There is something about the written word from a company that makes it feel more like "binding statement".