3 ms·
They're not liable for the things that come out of their employees' mouths? Maybe my flight tickets aren't valid either because I foolishly purchased them on a
by erhaetherth 3y ago
They're not liable for the things that come out of their employees' mouths?
Maybe my flight tickets aren't valid either because I foolishly purchased them on aircanada.com and their website is known to have bugs? Or the ticket lady punched the wrong thing into her computer? Or I should have known the plane was going to be overbooked?
- tqi 3y agoMy read from the article was that because the chatbot is a third party company, they were liable for the error. Which I assume is the same argument they would have made if chat support was outsourced to some outside firm. Of course, either way it is an idiotic argument.