3 ms·
I don't see why AI is particularly germane to this case- if a human support rep from a third party contractor made the same statement I assume AC would have tri
by tqi 3y ago
I don't see why AI is particularly germane to this case- if a human support rep from a third party contractor made the same statement I assume AC would have tried the same nonsense?
- erhaetherth 3y agoThey're not liable for the things that come out of their employees' mouths? Maybe my flight tickets aren't valid either because I foolishly purchased them on aircanada.com and their website is known to have bugs? Or the ticket lady punched the wrong thing into her computer? Or I should have known the plane was going to be overbooked?
- tqi 3y agoMy read from the article was that because the chatbot is a third party company, they were liable for the error. Which I assume is the same argument they would have made if chat support was outsourced to some outside firm. Of course, either way it is an idiotic argument.