A rational actor, given a selection of alternatives, would not. Being stuck on hold when calling them is a frequent complaint though. And if there was real comp

A rational actor, given a selection of alternatives, would not. Being stuck on hold when calling them is a frequent complaint though. And if there was real competition, stuff like this would've killed them long ago: https://www.thestar.com/news/canada/air-canada-apologizes-after-customers-told-to-sit-in-seats-that-appeared-to-be-soiled/article_53f3ea16-0efa-50f5-95bb-e8c1e50b0c2d.html https://www.thestar.com/news/canada/air-canada-apologizes-af... https://www.cbc.ca/news/canada/british-columbia/cta-fine-air-canada-1.7067154 https://www.cbc.ca/news/canada/british-columbia/cta-fine-air... https://www.theglobeandmail.com/news/national/dog-that-escaped-air-canada-employees-confirmed-dead/article15102724/ https://www.theglobeandmail.com/news/national/dog-that-escap...