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>It's not like human call center staff has never given anyone wrong information, or cost companies money in fines and lawsuit A human will be more likely to sa

>It's not like human call center staff has never given anyone wrong information, or cost companies money in fines and lawsuit A human will be more likely to say "I don't know" or pass you along, rather than outright lie.

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mmh0000 3y ago
Maybe... Over two decades ago (holy crap, I'm old), I used to work in the call center for a major airline. I was the guy you got when you complained to the 1st level rep that you wanted their manager, then you got sent to the 2nd level rep and wanted their manager. And that was me. 90% of my job was undoing and compensating passengers for the incorrect information either the phone agent or gate agent gave them. The other 10% was dealing with workarounds to technical issues in our booking software.
KiranRao0 3y ago
I find it common for human customer support people to give inaccurate information. I don't know about "outright lying", but I've had people tell me things that are factually incorrect.
- atoav 3y ago
  Depends. Saying "thing X should not fail" is factually incorrect, when you called because thing X failed. However I would not expect an airline customer support to make up a completely fictional flight that has never existed. Maybe they could confuse flights or read a number wrong, but making one up?
  - erhaetherth 3y ago
    Humans won't fabricate too much but when confronted with yes/no questions and they have a 50-50 shot of being right and any blowback will likely be on someone else....they'll answer whatever to get you out of their hair. Case in point, I asked my bank if they had any FX conversion fees or markup. Guy said no. I asked if there was any markup on the spread. Said no. Guess what? They absolutely mark up that spread. Their exchange rates are terrible. Just because there isn't a line-item with a fee listed doesn't mean there isn't a hidden fee in there. He's either incompetent or a liar.
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mmh0000 3y ago

Maybe... Over two decades ago (holy crap, I'm old), I used to work in the call center for a major airline. I was the guy you got when you complained to the 1st level rep that you wanted their manager, then you got sent to the 2nd level rep and wanted their manager. And that was me. 90% of my job was undoing and compensating passengers for the incorrect information either the phone agent or gate agent gave them. The other 10% was dealing with workarounds to technical issues in our booking software.

KiranRao0 3y ago

I find it common for human customer support people to give inaccurate information. I don't know about "outright lying", but I've had people tell me things that are factually incorrect.

atoav 3y ago
Depends. Saying "thing X should not fail" is factually incorrect, when you called because thing X failed. However I would not expect an airline customer support to make up a completely fictional flight that has never existed. Maybe they could confuse flights or read a number wrong, but making one up?
- erhaetherth 3y ago
  Humans won't fabricate too much but when confronted with yes/no questions and they have a 50-50 shot of being right and any blowback will likely be on someone else....they'll answer whatever to get you out of their hair. Case in point, I asked my bank if they had any FX conversion fees or markup. Guy said no. I asked if there was any markup on the spread. Said no. Guess what? They absolutely mark up that spread. Their exchange rates are terrible. Just because there isn't a line-item with a fee listed doesn't mean there isn't a hidden fee in there. He's either incompetent or a liar.
  - deleted 3y ago
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