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I think they weren't worried about those few hundred bucks so much as precedent resulting in some future liability of millions of dollars when their chatbot mis

I think they weren't worried about those few hundred bucks so much as precedent resulting in some future liability of millions of dollars when their chatbot misinforms tens of thousands of customers about something.

rjh29 3y ago
Wow that makes so much sense when you put it that way.
ashearer 3y ago
On the other hand, if they had quietly offered a one-time policy exception before reaching the point of a court verdict, they would have avoided any kind of precedent.