> chatbot a huge liability This is an appropriate outcome, in my view. I'm as pro-AI as they come. But I also recognize that without a clear standard of servic

> chatbot a huge liability This is an appropriate outcome, in my view. I'm as pro-AI as they come. But I also recognize that without a clear standard of service delivery, and in an industry inundated with M&A instead of competition, that a chatbot isn't a helpful thing but a labor cost reduction initiative.