I hope they do become huge liabilities as it's irresponsible. I'm as excited as the next guy about the future, but companies shoehorning terrible "AI" to repla

I hope they do become huge liabilities as it's irresponsible. I'm as excited as the next guy about the future, but companies shoehorning terrible "AI" to replace support channels is infuriating. The -only- good interaction I've had with a chatbot was the one Amazon uses or used to use, where you could click from a few options, and it'd just issue you a refund.