Yes, that's what the ruling essentially said. However, that's not what Air Canada wanted. And I'm not saying they should have won either. Just that, that's wha

Yes, that's what the ruling essentially said. However, that's not what Air Canada wanted. And I'm not saying they should have won either. Just that, that's what they wanted. Because if they can ignore the output of the chatbot when they want to, they can gut their customer service department.