The legal concept is called "Apparent authority". The test is whether "a reasonable third party would understand that an agent had authority to act". ("Chatbot

The legal concept is called "Apparent authority". The test is whether "a reasonable third party would understand that an agent had authority to act". ("Chatbot says you can submit a form within 90 days to get a retroactive bereavement discount" sounds perfectly reasonable, so the doctrine applies.) https://en.wikipedia.org/wiki/Apparent_authority https://en.wikipedia.org/wiki/Apparent_authority