Or they just want broken stuff fixed. Twice I've had things fixed at the local Apple store with no questions asked, no BS script that they had to walk through,

Or they just want broken stuff fixed. Twice I've had things fixed at the local Apple store with no questions asked, no BS script that they had to walk through, no blaming me. It was just 5 minutes of, "Yup that doesn't work correctly" followed by "Here's a new machine."