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Frontier Airlines pays agents a bonus for charging passengers for oversized bags
- Delumine 3y ago[flagged]
- rolph 3y ago[ A Frontier spokesperson told The Independent that the fee is “simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.” The spokesperson rejected Ms Villa’s baggage complaint, however, claiming that she had brought a second carry-on bag. “The video fails to show that the customer using the sizer box had an additional carry-on bag,” they said. “Each customer is allowed one free personal item that must fit within the smaller sizer box. This customer had more than one bag and they were not able to combine them into a single bag that fit in the personal item box. ]