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Another example exception: Yesterday I ordered an Uber to go from a hotel to the Airport. Immediately after connecting with a driver I get an inbound call from
by hn8305823 3y ago
Another example exception:
Yesterday I ordered an Uber to go from a hotel to the Airport. Immediately after connecting with a driver I get an inbound call from another state.
I'm the type that never answers inbound calls unless it's in my contact list and even then I might not answer and let them leave a VM or follow up with a text.
But I made an exception in this case due to the timing and my desire not to miss my flight. It was the Uber driver clarifying the pick-up spot.
- ryandrake 3y ago> But I made an exception in this case due to the timing and my desire not to miss my flight. It was the Uber driver clarifying the pick-up spot. This points to failed process on Uber's part. There is no reason an Uber driver should need to call their customer from their personal phone. The pick-up spot is prominently displayed on both the driver's and rider's apps. You can't miss it. Same for delivery drivers. If the package requires an in-person signature, there should be a process for what to do if the customer is not available that does not involve the delivery driver calling from a personal phone.
- graeme 3y agoWould you believe that passengers frequently do not appear at pick up spots? Or that some pickup spots in some geographies in crodwed cities are unclear? Some drivers call proactively to avoid issues. I’ve had multiple calls from Uber drivers.