in addition, vendors tend to build things for a large variety of environments, and not just your specific use case. so new features would require more thought a

in addition, vendors tend to build things for a large variety of environments, and not just your specific use case. so new features would require more thought and consideration than an internal implementation for your company's specific environment. that said, I think if what a vendor provides checks every box for your use case, buy is probably better than build.