Fortunately, the tribunal rejected that tactic in this instance. The chatbot included a link to the detailed rules, which contradicted what the chatbot told th

Fortunately, the tribunal rejected that tactic in this instance. The chatbot included a link to the detailed rules, which contradicted what the chatbot told the customer. > "While a chatbot has an interactive component, it is still just a part of Air Canada’s website ... It should be obvious to Air Canada that it is responsible for all the information on its website ... There is no reason why Mr. Moffatt should know that one section of Air Canada’s webpage is accurate, and another is not."