I really hope that wouldn’t get them out of it. In that case, Air Canada would still be misrepresenting their policies. Misrepresenting Air Canada policies to i

I really hope that wouldn’t get them out of it. In that case, Air Canada would still be misrepresenting their policies. Misrepresenting Air Canada policies to induce a purchase of a ticket may not legally be fraud, but it certainly feels like it should be. It’s also hard for me to see how that argument would square with this reasoning from the article: > "While Air Canada argues Mr. Moffatt could find the correct information on another part of its website, it does not explain why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot. It also does not explain why customers should have to double-check information found in one part of its website on another part of its website," he wrote.