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The pattern that I have seen in consulting is that management has already heard of that feedback, but don't consider it credible for various political reasons (
by PeterisP 3y ago
The pattern that I have seen in consulting is that management has already heard of that feedback, but don't consider it credible for various political reasons (and they're not generally wrong in many cases), so when the same feedback is confirmed by consultants as a 'disinterested third party' as valid (and the opposite is also often the case), then they finally believe it and it can get implemented.
- vaylian 3y agoPeople with different professional backgrounds speak different "languages". It really matters how you describe a solution to the other party so that they accept it. That's one of the skills that a consultant needs to hone: Speak different "languages".