4 ms·
Most likely they will just add to the chat bot answers a "Please make sure to double check our policy at $URL - Only our policy applies".
by EZ-E 3y ago
Most likely they will just add to the chat bot answers a "Please make sure to double check our policy at $URL - Only our policy applies".
- CogitoCogito 3y agoI really hope that wouldn’t get them out of it. In that case, Air Canada would still be misrepresenting their policies. Misrepresenting Air Canada policies to induce a purchase of a ticket may not legally be fraud, but it certainly feels like it should be. It’s also hard for me to see how that argument would square with this reasoning from the article: > "While Air Canada argues Mr. Moffatt could find the correct information on another part of its website, it does not explain why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot. It also does not explain why customers should have to double-check information found in one part of its website on another part of its website," he wrote.
- spiffytech 3y agoFortunately, the tribunal rejected that tactic in this instance. The chatbot included a link to the detailed rules, which contradicted what the chatbot told the customer. > "While a chatbot has an interactive component, it is still just a part of Air Canada’s website ... It should be obvious to Air Canada that it is responsible for all the information on its website ... There is no reason why Mr. Moffatt should know that one section of Air Canada’s webpage is accurate, and another is not."