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Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became unecono

Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge). I have moved onto a different brand, but waiting to see if it's any more reliable..

PakG1 3y ago
When we were purchasing a clothes washer and dryer, Samsung had a special promotion. The sales rep at the store told us that the Samsung machines got the most complaints and she would recommend the LG machines. But we wanted that promotion, it was oh so nice. We bought a 5-year warranty just in case. Sure enough, it's year 3 and the washer has stopped working. Repair guy came and decided he needs to order new parts to fix it. It's been a week or so without doing any laundry. Glad we purchased the extra warranty, but maybe we should have gone with the LG like the sales lady recommended.
- debian3 3y ago
  Get SpeedQueen next time. There’s still quality out there, need to stop listening to sales and do research.
- pjc50 3y ago
  The long-term brand you want is Miele. They're not cheap but my parents' dishwasher is approaching 30 years old.
  - eszed 3y ago
    Without knowing anything particular about Miele, all this anecdote suggests is that they were great thirty years ago. They could well have enshittified between now and then. I'm at the point where I don't trust any brands at all anymore. The next time I need to make a major appliance purchase I'll buy a subscription to Consumer Reports and blindly follow their recommendation - I still trust them.
    - danielscrubs 3y ago
      But isnt that the crux of the matter? You buy what consumer reports say, and the reviewers have no way of knowing if it will break down in 3 years. No one rates their gadget after three years so we have a massive blind spot where the best thing is still word of mouth. My parents bought an Miele washing machine, rock solid even after pushing ten years.
      - eszed 3y ago
        Yeah, totally. That's where branding used to be a valuable signal, under the assumption that a company wouldn't deliberately choose to destroy their long-term value. I don't believe that anymore, so I'll place what remains of my trust in reviewers I know are independent (God help us all if it turns out CR is taking kick-backs or something) and figure know more about, say, washing machines than I do.
    - pintxo 3y ago
      Apparently Miele has started to have quality issues. But they still might be a good bet, if only for the fact that they are (probably?) the last family run business in the market.
      - eszed 3y ago
        I did not know that! Thanks. Indeed, "family run", depending on where they are in the internal-to-the-family management-transition cycle, is more encouraging to me than "publicly held". ("Private equity" is always and everywhere a huge red flag.) It's depressing to me that we have to think about those things. I mean, "buyer beware" has always been the case, but it seems like we have to be more wary (or more wary of more factors) than we did a decade or two ago. Or maybe I'm just getting older. I dunno.
        pintxo 3y ago
        It might be just the normal process of capitalism in which you see take-over after take-over leading to ever bigger companies?
kube-system 3y ago
I also have had the same experience with my Samsung appliances. I paid top dollar for a nice looking set of laundry machines only to find out that they have garbage components inside of them that are bad by design. I had a squeaking drier fixed under warranty, only to have the same issue reoccur multiple times, because the rollers are just junk. It needs a new set like clockwork every year and a half or so, I have the replacement procedure memorized now. The washer seems to be allergic to water and soap. I keep the unit in a dry location, leveled and raised off of the floor, yet, the body of the unit is rusting out, the chrome finish on the door is peeling, and when I clean it, the cycle labels wipe right off the front panel. The pump has also failed due to rust on the motor. Absolute trash. I probably would have been better off with a $400 top loader.
- londons_explore 3y ago
  > yet, the body of the unit is rusting out Happened to my ~2016 Samsung. Turns out a hose clamp wasn't properly installed and water was dripping onto the steel floorpan and rusting everything nearby. Fixed it and all rusting halted.

PakG1 3y ago

When we were purchasing a clothes washer and dryer, Samsung had a special promotion. The sales rep at the store told us that the Samsung machines got the most complaints and she would recommend the LG machines. But we wanted that promotion, it was oh so nice. We bought a 5-year warranty just in case. Sure enough, it's year 3 and the washer has stopped working. Repair guy came and decided he needs to order new parts to fix it. It's been a week or so without doing any laundry. Glad we purchased the extra warranty, but maybe we should have gone with the LG like the sales lady recommended.

debian3 3y ago
Get SpeedQueen next time. There’s still quality out there, need to stop listening to sales and do research.
pjc50 3y ago
The long-term brand you want is Miele. They're not cheap but my parents' dishwasher is approaching 30 years old.
- eszed 3y ago
  Without knowing anything particular about Miele, all this anecdote suggests is that they were great thirty years ago. They could well have enshittified between now and then. I'm at the point where I don't trust any brands at all anymore. The next time I need to make a major appliance purchase I'll buy a subscription to Consumer Reports and blindly follow their recommendation - I still trust them.
  - danielscrubs 3y ago
    But isnt that the crux of the matter? You buy what consumer reports say, and the reviewers have no way of knowing if it will break down in 3 years. No one rates their gadget after three years so we have a massive blind spot where the best thing is still word of mouth. My parents bought an Miele washing machine, rock solid even after pushing ten years.
    - eszed 3y ago
      Yeah, totally. That's where branding used to be a valuable signal, under the assumption that a company wouldn't deliberately choose to destroy their long-term value. I don't believe that anymore, so I'll place what remains of my trust in reviewers I know are independent (God help us all if it turns out CR is taking kick-backs or something) and figure know more about, say, washing machines than I do.
  - pintxo 3y ago
    Apparently Miele has started to have quality issues. But they still might be a good bet, if only for the fact that they are (probably?) the last family run business in the market.
    - eszed 3y ago
      I did not know that! Thanks. Indeed, "family run", depending on where they are in the internal-to-the-family management-transition cycle, is more encouraging to me than "publicly held". ("Private equity" is always and everywhere a huge red flag.) It's depressing to me that we have to think about those things. I mean, "buyer beware" has always been the case, but it seems like we have to be more wary (or more wary of more factors) than we did a decade or two ago. Or maybe I'm just getting older. I dunno.
      - pintxo 3y ago
        It might be just the normal process of capitalism in which you see take-over after take-over leading to ever bigger companies?

kube-system 3y ago

I also have had the same experience with my Samsung appliances. I paid top dollar for a nice looking set of laundry machines only to find out that they have garbage components inside of them that are bad by design. I had a squeaking drier fixed under warranty, only to have the same issue reoccur multiple times, because the rollers are just junk. It needs a new set like clockwork every year and a half or so, I have the replacement procedure memorized now. The washer seems to be allergic to water and soap. I keep the unit in a dry location, leveled and raised off of the floor, yet, the body of the unit is rusting out, the chrome finish on the door is peeling, and when I clean it, the cycle labels wipe right off the front panel. The pump has also failed due to rust on the motor. Absolute trash. I probably would have been better off with a $400 top loader.

londons_explore 3y ago
> yet, the body of the unit is rusting out Happened to my ~2016 Samsung. Turns out a hose clamp wasn't properly installed and water was dripping onto the steel floorpan and rusting everything nearby. Fixed it and all rusting halted.