> Are chat bots synonymous with LLMs now? I sure hope not because then this sort of scenario only gets worse. You're right. LLMs are now the de facto standard

> Are chat bots synonymous with LLMs now? I sure hope not because then this sort of scenario only gets worse. You're right. LLMs are now the de facto standard implementation for Support Chatbots. Almost every chatbot platform offers a AI Chatbot product in some form. - they're also frequently shown to be prone to hallucinations - and also shown to be tricked - and can be gamed into breaking it's prompt cage https://twitter.com/ChrisJBakke/status/1736533308849443121 https://twitter.com/ChrisJBakke/status/1736533308849443121 This case therefore sets a precedent for these scenarios, with or without a disclaimer that you should confirm this information with the dealership. If you assume the liability for the accuracy of "ye old bot" responses, then it raises the possibility that you assume the liability for the accuracy of "ye new bot" responses. My opinion is that once the AI wild west phase has ended, and the legal reckoning is upon it, everyone will learn that using AI does not absolve one of liability. This would essentially kill the dream of full self-driving automation, among other things.