2 ms·
Companies should be responsible for the information they give customers, regardless of how they do it. "Give me a real human" is usually what I say when it see
by userbinator 3y ago
Companies should be responsible for the information they give customers, regardless of how they do it.
"Give me a real human" is usually what I say when it seems like I'm talking to a bot. Unfortunately, there have been times when I later discovered that the "bot" was actually a real human that was just acting like a bot!
While AI may seem to be improving, I always keep in mind the possibility that the opposite is also happening; and if you don't want your job replaced by a bot, perhaps you should not be acting like one.
- blackboxlogic 3y agoThat's why I start with "are you a human or a robot", then "what's your favorite color"
- colechristensen 3y ago>if you don't want your job replaced by a bot, perhaps you should not be acting like one. Call center folks, especially the first couple of layers of them, are on scripts. They have decision trees and what to say written down. Bots can be much more dynamic than them. It's a pretty terrible job unless you're fairly uniquely predisposed to liking that kind of work.
- rsynnott 3y agoThis case is an interesting example where the LLM is _worse_ than that; it's not on rails in the same way a front-line call-centre worker would be, so can make stuff up with impunity. This would never have happened with a conventional scripted hotline; at worst it could only have happened if the caller was escalated to someone with the authority to make stuff up, but for a simple question like this they wouldn't have been.
- reaperman 3y agoIt could be though. The LLM could just choose from options one through 10 of a list of prescribed responses, and an interposer could validate that the output of the LLM truly is an integer and then send that chosen message to the customer.