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I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a compl

I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused all attempts to RMA by stonewalling us saying that we need to return the drives thru the bankrupted company. When we explained that the company is bankrupted, S just ignored us. When we created a new RMA request, S's rep says we already have an open case, and that we need to return the drives blah blah blah. After 5 months, in a fit of rage I typed up a 2000 words complaint, gathered all the emails/phone calls/photo evidences, and submitted a complaint to CRT ($75 fee). I wasn't expecting much, but within 3 weeks I got a call from a corporate lawyer in S company's Toronto office, asked me for the situation, apologized profusely, and asked if I can drop the case if they RMA all affected SSDs. That day was great, to say the least. Aside: The CRT posts all their cases (that reached arbitration) here- https://decisions.civilresolutionbc.ca/crt/en/nav.do https://decisions.civilresolutionbc.ca/crt/en/nav.do Reading the cases is quite am entertaining time passer.

20kleagues 3y ago
BC CRT is great when the happy pathway happens. They send legal letters to all parties so they are able to arbitrate, and that letter might be enough to get things resolved. I had the misfortune of trying to use them for a company which had just stopped responding and in the end even though I did get the default judgment in my favour, actually enforcing the judgment still required me to go through the normal courts (which in my case was not worth the cost). But the process of dealing with CRT was nothing short of delightful.
anamexis 3y ago
What is a S company?
- bakkerthehacker 3y ago
  Samsung I've also had to deal with their lack of Canadian RMA for 2 SSDs. Had to go back and forth with them and trying to convince Amazon and the Amazon seller to replace the defective drives. Not buying any more Samsung memory products due to their essential non existent warranty in Canada
  - rpy 3y ago
    Took about 5 months of endless back and forth to get them to replace a defective SSD in Australia too, despite very clear consumer law guarantees here obligating them to help. Absolutely hopeless company to deal with.
  - somerandomqaguy 3y ago
    Buy through Memory Express if you've got a store nearby, just need to keep the receipt for the warranty period. They have a price matching policy for items that have the same SKU as well. MemEx is an authorized dealer so they'll take it back and send it back to Samsung for warranty work if you buy from them.
- calamari4065 3y ago
  Samsung
  - muro 3y ago
    Could be Seagate and SanDisk too ...
    - denysvitali 3y ago
      I expected this to be SanDisk. I bought one USB from them and after a few writes it locked itself from writing further. Apparently I'm not alone and the only fix is to throw the thing away.
- ProllyInfamous 3y ago
  Seems like an abbreviation for a USD$400B+ company that manufactures SSDs, but with the commenter not specifically mentioning (presume, smartly, to avoid SLAPP lawsuit/libel).
refurb 3y ago
Even as a smaller-government proponent, I've been a big proponent of things like the CRT. One of the core functions of the government is enforcement of contracts. While there are the courts, they are out of reach for most people either due to skill level or financial constraints. Having a simple, low cost, easily accessible way to resolve contract issues puts every member of society on a more even footing when it comes to economic interactions. If we're going to build our society based on capitalism and the ability for parties to enter into contracts for things like employment, buying/selling, housing, etc, having an efficient means to resolve disputes seems like a no-brainer.
teraflop 3y ago
Hmm, browsing through some of those cases, I'm starting to notice a pattern of Air Canada not taking these tribunal proceedings entirely seriously. From this case: > I find that if Air Canada wanted to a raise a contractual defense, it needed to provide the relevant portions of the contract. It did not, so it has not proven a contractual defence. [...] > In its boilerplate Dispute Response, Air Canada denies “each and every” one of Mr. Moffatt’s allegations generally. However, it did not provide any evidence to the contrary. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/525447/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5254... > Despite having the opportunity to provide documentary evidence, Air Canada did not do so. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/524951/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5249... and https://decisions.civilresolutionbc.ca/crt/crtd/en/item/518864/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5188... > Having reviewed the evidence, I am satisfied, on the balance of probabilities, that [Air Canada] received the Dispute Notice and did not respond to it by the deadline set out in the CRT's rules. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/523034/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5230... > Based on the proof of notice form submitted by the applicant, I am satisfied that [Air Canada] received the Dispute Notice and did not respond to it by the deadline set out in the CRT's rules. (I also found a fun one that hinges on an Air Canada employee's apparent inability to do basic arithmetic: https://decisions.civilresolutionbc.ca/crt/crtd/en/item/522568/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5225...)
- qingcharles 3y ago
  I see a lot of stuff like that in civil litigation in David v. Goliath situations. Usually the large entity puts in little effort and relies on the fact that its (much more expensive) lawyers generally have more sway with the court (judge), are more persuasive even when their arguments are nonsense, and can just drag cases on for years until the smaller party is burned out.
  - wlonkly 3y ago
    One nice touch about BC's CRT is that neither side is allowed to be represented by lawyers without specific approval by the tribunal.
ornornor 3y ago
S is such a disaster that I have established a personal policy of staying away from S and never buying their things (TV fridges phones SSDs printers… anything they make). This policy has drastically improved my sanity. They produce expensive junk and have no regard for quality or security/privacy. I’d still buy things that have S components in them but not whole S devices.
- choilive 3y ago
  Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge). I have moved onto a different brand, but waiting to see if it's any more reliable..
  - PakG1 3y ago
    When we were purchasing a clothes washer and dryer, Samsung had a special promotion. The sales rep at the store told us that the Samsung machines got the most complaints and she would recommend the LG machines. But we wanted that promotion, it was oh so nice. We bought a 5-year warranty just in case. Sure enough, it's year 3 and the washer has stopped working. Repair guy came and decided he needs to order new parts to fix it. It's been a week or so without doing any laundry. Glad we purchased the extra warranty, but maybe we should have gone with the LG like the sales lady recommended.
    - debian3 3y ago
      Get SpeedQueen next time. There’s still quality out there, need to stop listening to sales and do research.
    - pjc50 3y ago
      The long-term brand you want is Miele. They're not cheap but my parents' dishwasher is approaching 30 years old.
hamandcheese 3y ago
Can we please name the company rather than make people guess?
Am4TIfIsER0ppos 3y ago
This isn't Harry Potter and they aren't Voldemort! Are all the replies correct in assuming this is Samsung? You can say their name.

20kleagues 3y ago

BC CRT is great when the happy pathway happens. They send legal letters to all parties so they are able to arbitrate, and that letter might be enough to get things resolved. I had the misfortune of trying to use them for a company which had just stopped responding and in the end even though I did get the default judgment in my favour, actually enforcing the judgment still required me to go through the normal courts (which in my case was not worth the cost). But the process of dealing with CRT was nothing short of delightful.

anamexis 3y ago

What is a S company?

bakkerthehacker 3y ago
Samsung I've also had to deal with their lack of Canadian RMA for 2 SSDs. Had to go back and forth with them and trying to convince Amazon and the Amazon seller to replace the defective drives. Not buying any more Samsung memory products due to their essential non existent warranty in Canada
- rpy 3y ago
  Took about 5 months of endless back and forth to get them to replace a defective SSD in Australia too, despite very clear consumer law guarantees here obligating them to help. Absolutely hopeless company to deal with.
- somerandomqaguy 3y ago
  Buy through Memory Express if you've got a store nearby, just need to keep the receipt for the warranty period. They have a price matching policy for items that have the same SKU as well. MemEx is an authorized dealer so they'll take it back and send it back to Samsung for warranty work if you buy from them.
calamari4065 3y ago
Samsung
- muro 3y ago
  Could be Seagate and SanDisk too ...
  - denysvitali 3y ago
    I expected this to be SanDisk. I bought one USB from them and after a few writes it locked itself from writing further. Apparently I'm not alone and the only fix is to throw the thing away.
ProllyInfamous 3y ago
Seems like an abbreviation for a USD$400B+ company that manufactures SSDs, but with the commenter not specifically mentioning (presume, smartly, to avoid SLAPP lawsuit/libel).

refurb 3y ago

Even as a smaller-government proponent, I've been a big proponent of things like the CRT. One of the core functions of the government is enforcement of contracts. While there are the courts, they are out of reach for most people either due to skill level or financial constraints. Having a simple, low cost, easily accessible way to resolve contract issues puts every member of society on a more even footing when it comes to economic interactions. If we're going to build our society based on capitalism and the ability for parties to enter into contracts for things like employment, buying/selling, housing, etc, having an efficient means to resolve disputes seems like a no-brainer.

teraflop 3y ago

Hmm, browsing through some of those cases, I'm starting to notice a pattern of Air Canada not taking these tribunal proceedings entirely seriously. From this case: > I find that if Air Canada wanted to a raise a contractual defense, it needed to provide the relevant portions of the contract. It did not, so it has not proven a contractual defence. [...] > In its boilerplate Dispute Response, Air Canada denies “each and every” one of Mr. Moffatt’s allegations generally. However, it did not provide any evidence to the contrary. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/525447/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5254... > Despite having the opportunity to provide documentary evidence, Air Canada did not do so. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/524951/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5249... and https://decisions.civilresolutionbc.ca/crt/crtd/en/item/518864/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5188... > Having reviewed the evidence, I am satisfied, on the balance of probabilities, that [Air Canada] received the Dispute Notice and did not respond to it by the deadline set out in the CRT's rules. From https://decisions.civilresolutionbc.ca/crt/crtd/en/item/523034/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5230... > Based on the proof of notice form submitted by the applicant, I am satisfied that [Air Canada] received the Dispute Notice and did not respond to it by the deadline set out in the CRT's rules. (I also found a fun one that hinges on an Air Canada employee's apparent inability to do basic arithmetic: https://decisions.civilresolutionbc.ca/crt/crtd/en/item/522568/index.do https://decisions.civilresolutionbc.ca/crt/crtd/en/item/5225...)

qingcharles 3y ago
I see a lot of stuff like that in civil litigation in David v. Goliath situations. Usually the large entity puts in little effort and relies on the fact that its (much more expensive) lawyers generally have more sway with the court (judge), are more persuasive even when their arguments are nonsense, and can just drag cases on for years until the smaller party is burned out.
- wlonkly 3y ago
  One nice touch about BC's CRT is that neither side is allowed to be represented by lawyers without specific approval by the tribunal.

ornornor 3y ago

S is such a disaster that I have established a personal policy of staying away from S and never buying their things (TV fridges phones SSDs printers… anything they make). This policy has drastically improved my sanity. They produce expensive junk and have no regard for quality or security/privacy. I’d still buy things that have S components in them but not whole S devices.

choilive 3y ago
Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge). I have moved onto a different brand, but waiting to see if it's any more reliable..
- PakG1 3y ago
  When we were purchasing a clothes washer and dryer, Samsung had a special promotion. The sales rep at the store told us that the Samsung machines got the most complaints and she would recommend the LG machines. But we wanted that promotion, it was oh so nice. We bought a 5-year warranty just in case. Sure enough, it's year 3 and the washer has stopped working. Repair guy came and decided he needs to order new parts to fix it. It's been a week or so without doing any laundry. Glad we purchased the extra warranty, but maybe we should have gone with the LG like the sales lady recommended.
  - debian3 3y ago
    Get SpeedQueen next time. There’s still quality out there, need to stop listening to sales and do research.
  - pjc50 3y ago
    The long-term brand you want is Miele. They're not cheap but my parents' dishwasher is approaching 30 years old.

hamandcheese 3y ago

Can we please name the company rather than make people guess?

Am4TIfIsER0ppos 3y ago

This isn't Harry Potter and they aren't Voldemort! Are all the replies correct in assuming this is Samsung? You can say their name.