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I find it hard to understand the calculus on Air Canada's side of fighting this. Not a lot of money and really bad press.
by usaar333 3y ago
I find it hard to understand the calculus on Air Canada's side of fighting this. Not a lot of money and really bad press.
- dmix 3y agoBecause it probably threatens a whole new customer support system they spent 100x developing / migrating to vs what they spent in lawyers for this case
- ApolloFortyNine 3y agoOut of court settlements have no effect on precedent. We would even be here if the manager this got escalated to at some point had just done their job and made an exception.
- dmix 3y agoSo it wouldn’t make other lawsuits easier in civil law? I don’t know the law well here
- plorg 3y agoIf they can be held liable for their shitty software replacing a human then it might not actually be cheaper to replace the human with shitty software.
- dghlsakjg 3y agoYou overestimate AC. They are buried in compensation claims right now due to them claiming that crew shortages in 2021 and 2022 were out of their control, and the government regulators disagreeing with them. My guess is that no one with any power bothered to look at this until it was too late to settle, and they thought it was worth the cost of fees to see if they could get out of paying.
- kwar13 3y agoBecause they're mostly a monopoly and have been doing whatever they want for decades by now. They've gone bankrupt time and time again bailed out by tax money.
- EZ-E 3y agoRealistically, all complaints from the flyer went to first level customer service agents which are only told to enforce the policy as is. This probably did not get escalated.
- HWR_14 3y agoNot a lot of money times many people is a lot of money.