3 ms·
The penalty for arguing they are not responsible for the “magic chatbot” telling lies to customers should be much more severe.
by lokar 3y ago
The penalty for arguing they are not responsible for the “magic chatbot” telling lies to customers should be much more severe.
- julianlam 3y agoIt would've been if it were a lawsuit, but this was a tribunal hearing and recompense is limited to damages, that is, the amount the claimant was out of pocket. I'd love to stick it to Air Canada too, but Canada is (hopefully) less litigious than the US.
- dannyw 3y agoYou should have a little deterrent for “remarkable” cases like this. Say, double damages capped at $300.