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Yeah I had a similar experience where I got builds frozen for a couple days, such that I was not able to release any updates. When I emailed their support, I go

Yeah I had a similar experience where I got builds frozen for a couple days, such that I was not able to release any updates. When I emailed their support, I got an auto-response asking me to post in the forum. Pretty much all hosts are expected to offer a ticket system even for their unmanaged services if its a problem on their side. I just moved over all my stuff to Render.com, it's more expensive, but its been reliable so far.

loloquwowndueo 3y ago
The first (pinned) post in the fly.io forum explains it: https://community.fly.io/t/fly-io-support-community-vs-email-read-this-first/9962 https://community.fly.io/t/fly-io-support-community-vs-email...
- malfist 3y ago
  That forum post just says what OP said, that they will ignore all tickets from unnmanaged customers. Which is a pretty shitty thing to do to your customers.
  - yencabulator 3y ago
    The cheapest plan that gets email support is nothing more than a commitment to spend a minimum of $29/mo on their services. That is, if you spend >=$29/mo, it costs nothing extra. Not what I'd call "managed".