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mrich, no company's engineers can be expected to spend their days reading every single thread on the company's support forum. I wonder if the researcher(s) repo
by kevinchen 14y ago
mrich, no company's engineers can be expected to spend their days reading every single thread on the company's support forum. I wonder if the researcher(s) reported the issue using Apple's Bug Reporter? It has a special category for Security.
- Drbble 14y agoWhat does "support" mean then? They absolutely should have staff skimming the forums and escalating important issues.
- mrich 14y agoThe post was made on the Enterprise servers forum. https://discussions.apple.com/thread/3715366 https://discussions.apple.com/thread/3715366 If your company sells software to businesses, the standards are a little higher. Either you make sure such a bug cannot slip through by testing, or you have to make it up in support by at least reading all the new customer questions. How much effort is it to read the first post of every new thread started there? I bet it can be done by one guy who has basic knowledge of computers, heck just hire a Genius bar guy. :)