A medical video conference / telehealth system my provider uses has broken the checkbox. In their direct message interface they change the checkbox field label

A medical video conference / telehealth system my provider uses has broken the checkbox. In their direct message interface they change the checkbox field label based on whether the box is checked. Unchecked has the label as "Not Urgent" and checked is "Urgent". On multiple occasions I have quickly checked the box, to indicated as not urgent, then clicked send.