The thing is, why should you have to pay extra to offer better customer service? With a product like Hey, you're signing up for their email service. You might

The thing is, why should you have to pay extra to offer better customer service? With a product like Hey, you're signing up for their email service. You might use that service on your desktop, web browser, Android phone or iPhone. It's more than a little nuts on Apple's part to try to force a product like that through the iPhone system, especially because if I start using an email account I'm going to continue using it whether I have an iPhone or not. Should Microsoft get a cut if I connect to my email account through a desktop app? The mobile app is merely 1 of many interfaces to the service. In Jason's case, he's arguing that they are setup to run a business to offer service to their customers...all of their customers. Apple forcing him to fracture his users into iPhone vs everybody else is just bad business before you factor in any cut at all.