The main thrust of his argument seems to be that developers should be able to engage in price discrimination. That's cool and all, but it seems anti-competitiv

The main thrust of his argument seems to be that developers should be able to engage in price discrimination. That's cool and all, but it seems anti-competitive to me as a customer. I don't want to pay more just because I don't have time to write each developer and beg for a discount. Remember, Amazon famously had to back down from advertising different prices to Americans in urban and rural areas due to customer backlash. While I partially sympathize with the ostensible desire to be able to offer great customer service under the guise of refunds for unexpected downtime in SaaS apps, it's hard to see how this won't be abused by developers: Won't every app just offer App Store refunds to convert customers to 3rd party payment? I suspect that's the actual reason these things are wanted. I completely understand that many people think 30% is too high (and maybe it is!), but it's hard to see how 0% isn't too low. What would be his reaction if Apple enabled all these customer service options he supposedly wants, but at a cost to the developer? For example, a code for first-responders to download the app for free, but the developer still pays 20% of the store price. Or a customer refund, where Apple keeps 20% instead of 30%. After all, it's not about the money, but actually about offering great customer service. So he'd go for that, right?