There wares have to meet the needs of a diverse customer base. Custom software developed for in house use only needs to implement the features you need. Thoug

There wares have to meet the needs of a diverse customer base. Custom software developed for in house use only needs to implement the features you need. Though without OSS, I suspect a lot of companies would opt for purchasing off the shelf solutions, which would quite possibly be a worse fit than the OSS solutions. Or, they may just go without.