In this case the person was missing crucial local knowledge about the train system that Google doesn't have and did not have awareness of the problem they poten

In this case the person was missing crucial local knowledge about the train system that Google doesn't have and did not have awareness of the problem they potentially were sending me into - it wasn't about trains not arriving but which station was the best one to be stranded at if a train was missed. I knew enough of that area to be cautious, the hotel attendant knew less. Maps will often give public transport directions that simply are inconvenient because it doesn't know the human realities of a trip (changes require crossing a busy road, or waiting at an isolated bus stop or unmanned train station, or that walking one block over gets a better bus) and I'll always take a local's train and subway knowledge over Maps.