> Repeat the last 1-3 words the person just said as a question. The first time I read about this was in Chris Voss' "Never split the difference", a great book

> Repeat the last 1-3 words the person just said as a question. The first time I read about this was in Chris Voss' "Never split the difference", a great book about negotiation. It's called "mirroring" and it actually works really well at getting people to reveal more information without sounding inquisitive or nosy. Not sure about using it all the time in normal conversation, though.