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Because big companies are marred by red tape and bureaucratic policies which require them to spend money on support rather than figuring it out themselves.
by speg 14y ago
Because big companies are marred by red tape and bureaucratic policies which require them to spend money on support rather than figuring it out themselves.
- jspiral 14y agoMost projects eventually encounter thorny issues. If your only recourse is to let someone smart go into a deep dive while everyone waits, a lot of bad things can happen. You might not even have anyone with the wits and drive to fix it, or you might get a terrible hack that becomes a maintenance black hole. Meanwhile, your schedule becomes a question mark, naysayers against the technology form cliques, etc. Small teams of motivated people can make just about anything work. For everyone else, support makes project schedules more predictable and can avert certain painful scenarios.