>> I had to shop around until I found a contractor that had done this before and I was able to get a whole home heat pump for about the same price as a regular

>> I had to shop around until I found a contractor that had done this before and I was able to get a whole home heat pump for about the same price as a regular furnace/AC system (because of the rebates). Not sure the trouble is over. You are only good until you need servicing, and then you need to shop around again. Servicing is even worse, because it is an acute problem and you are under so much time pressure to solve the issue. Sometimes even the company that sold the unit does not honor their warranty. They shut down. They re-incorporate under a new company, etc.