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They aren't against repair, they just want to make sure that they make a lot of money from repairs. They will let you repair your phone yourself, as long as you

They aren't against repair, they just want to make sure that they make a lot of money from repairs. They will let you repair your phone yourself, as long as you buy their overpriced parts. They don't want you to repair devices with used parts or 3rd party parts, because then they don't make a profit.

realusername 3y ago
> They will let you repair your phone yourself, as long as you buy their overpriced parts. And that you pay almost the same price as repairing it at the apple store. The self repair program is just a marketing scam.
- newaccount74 3y ago
  I would still do it if it was available in Austria, since it would mean I could fix it myself in an hour rather than leave it at an authorized repair shop for a day or two.
petemir 3y ago
> They aren't against repair, they just want to make sure that they make a lot of money from repairs Last time I went to an Apple Store I asked about repairing the power button of a (then) three year old device and the answer was “buy a new one, your device is too old”. So, I put in doubt that they favor repairs, as in the end new devices make more money. Needless to say, my device still works perfectly (except for the button) two years after that comment, and probably will do so for several years more.
- FireBeyond 3y ago
  Had an MBA that wouldn't charge. Battery health was fine. Machine ran perfectly on AC power. Apple: "That would be $890 to repair, maybe we should talk about helping you get into a new Mac?"
  - sib 3y ago
    Sorry, when I saw this, my first thought was "What kind of an MBA won't charge? If there's one thing those guys are optimized for, it's generating revenue!" Then (doh!) I realized what you meant...
sircastor 3y ago
I don't think this is even the case. I think Apple is concerned with the user's experience. They don't want some random 3rd party component affecting the performance or functionality of the device, or some 3rd party's poor-repair job. Because if the repair job is crappy, and it only shows up down the road, the user blames Apple. Apple wants its users to connect positively with its products. This is why when you take your laptop into the store, they don't offer to just desolder the bad chip, and replace it. They don't want to take the time or money to train their store in doing these repairs. There's a lot that can go wrong and its easier to just make the policy to swap the entire component - the whole logic board. It's a lot quicker to do, it's a lot quicker to train, it's a lot lower risk in terms of chemical exposure, proper-ventilation, and materials disposal. If they take the entire bad motherboard, they can box them all up and ship them in bulk.

realusername 3y ago

> They will let you repair your phone yourself, as long as you buy their overpriced parts. And that you pay almost the same price as repairing it at the apple store. The self repair program is just a marketing scam.

newaccount74 3y ago
I would still do it if it was available in Austria, since it would mean I could fix it myself in an hour rather than leave it at an authorized repair shop for a day or two.

petemir 3y ago

> They aren't against repair, they just want to make sure that they make a lot of money from repairs Last time I went to an Apple Store I asked about repairing the power button of a (then) three year old device and the answer was “buy a new one, your device is too old”. So, I put in doubt that they favor repairs, as in the end new devices make more money. Needless to say, my device still works perfectly (except for the button) two years after that comment, and probably will do so for several years more.

FireBeyond 3y ago
Had an MBA that wouldn't charge. Battery health was fine. Machine ran perfectly on AC power. Apple: "That would be $890 to repair, maybe we should talk about helping you get into a new Mac?"
- sib 3y ago
  Sorry, when I saw this, my first thought was "What kind of an MBA won't charge? If there's one thing those guys are optimized for, it's generating revenue!" Then (doh!) I realized what you meant...

sircastor 3y ago

I don't think this is even the case. I think Apple is concerned with the user's experience. They don't want some random 3rd party component affecting the performance or functionality of the device, or some 3rd party's poor-repair job. Because if the repair job is crappy, and it only shows up down the road, the user blames Apple. Apple wants its users to connect positively with its products. This is why when you take your laptop into the store, they don't offer to just desolder the bad chip, and replace it. They don't want to take the time or money to train their store in doing these repairs. There's a lot that can go wrong and its easier to just make the policy to swap the entire component - the whole logic board. It's a lot quicker to do, it's a lot quicker to train, it's a lot lower risk in terms of chemical exposure, proper-ventilation, and materials disposal. If they take the entire bad motherboard, they can box them all up and ship them in bulk.