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Google and a UK mobile operator cannot fix phone calls on Pixel devices
- sega_sai 3y agoWith 2G/3G being disabled in the UK, phones need to use VoLTE or VoWIFi to call. While Pixel phones from 4 to 7 support VoLTE it needs to be provisioned by the provider/Google. One of the UK providers Lebara cannot do that, pointing fingers at Google, while Google points fingers at the mobile operator. The result is that the users of Google Pixel phones lose the ability of using their phone.
- raverbashing 3y agoI'm not sure why this isn't provisioned over an OTA update (like it is done with internet settings) but anyway, the fault seems to lie on google here
- sega_sai 3y agoYes, I think it is Google's responsibility as well. But it seems one of those situations, where user support is not Google's priority. I know that for Pixel 5 and later there is patch that you can apply (but it only works till the next reboot).
- beardyw 3y agoCan some please explain why provisioning is needed and what it does?
- sega_sai 3y agoThere is this article https://www.intraway.com/blog/provisioning-volte https://www.intraway.com/blog/provisioning-volte But it seems that basically VoLTE is not enabled by default and each side needs to white list the other. The provider needs to white list the phone and the phone needs some info about the provider. (But I don't fully understand it)
- beardyw 3y agoThanks, that article helps too. As you say, it's a lot of security and identification.