> If the goal of the user is to book a flight - then the software throwing an error about the request form not being filled out correctly, basically constitutes

> If the goal of the user is to book a flight - then the software throwing an error about the request form not being filled out correctly, basically constitutes a bureaucratic hurdle. > "You will not be allowed to book your flight, unless you ask for it in exactly the right way!" > Sadly, software often has to be bureaucratic about it's input - but that's not actually helpful to the user. So you could argue, when the software rejects the users request because of not meeting bureaucratic demands - the software is failing it's primary job: to help the user. The booking software could provide a link that preserves the user entered from fields and creates a new session on this booking platform. That way it would reduce the friction created by the error. That is way more helpful than an apologetically phrased error message.