In the last year or so, I've had a disturbing number of experiences with various large companies messing up or violating contract and responding with, essential

In the last year or so, I've had a disturbing number of experiences with various large companies messing up or violating contract and responding with, essentially, "f you, sue me." I actually have a legal dispute going, and have heard of others, where the company responds with various forms of stalling and stonewalling in the hopes that you run out of patience or money - and if you don't - well you're a small exception to the rule and just the cost of doing business. We need to start treating these examples for the criminal wrongdoing that they are instead of simply terrible customer service. And then, if the state doesn't react accordingly, we need to grapple with the fact that we live in countries with unreliable (or compromised?) legal systems.