It's the original Microsoft Windows story. Microsoft figured out that the features that mattered were those that their buyers- IT admins- cared about, not users

It's the original Microsoft Windows story. Microsoft figured out that the features that mattered were those that their buyers- IT admins- cared about, not users. Same deal. The EHR doesn't have to be good for patients. You can't pick your doctor based on their EHR. Patients (insurers) pay for health care delivery, not for information delivery. It's just a cost center and the features that matter to buyers have nothing to do with communicating effectively to patients. Here the buyer is the hospital admin who has to have a system that interoperates with their other systems. Both doctors and patients can hate it. Doesn't matter.