I did dial-up tech support for MSN 20 years ago and was trained to say "We" instead of "I." It was probably meant to make users feel like there are many people

I did dial-up tech support for MSN 20 years ago and was trained to say "We" instead of "I." It was probably meant to make users feel like there are many people ready to help them, or avoid personal responsibility. I still use "we" whenever I'm emailing clients, except now it's to sound like there is more than just me in this dept.