My preference is to get the raw details I need. I'd rather see a stack trace than, "We are sorry but there seems to have been some type of error." However, I c

My preference is to get the raw details I need. I'd rather see a stack trace than, "We are sorry but there seems to have been some type of error." However, I can also see a case for the other point of view. In working on large enterprise systems that are being used by users who are not technical, the "we" helps reinforce the idea that things aren't outside of the users locus of control. There is an whole group of people employed by the organization behind the scenes that are part of the way the overall system works. So the "we" emphasizes that the system, the error, the people who write the system, the person trying to use the system, are all part of whatever they are trying to do together.